Email Notification of Ticket Changes

Trac supports basic notification for ticket changes using email.

Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post ticket changes to a dedicated mailing list. Note: As an example, this is how the Trac-tickets mailing list works.

Disabled by default, notification can be activated and configured in trac.ini.

Receiving Notification

When reporting a new ticket or adding a comment, enter a validing email address in the reporter, editor or cc field. Trac will automatically send you an email when changes are made to the ticket.

This is useful to keep up-to-date on an issue or enhancement request that interests you.

Configuring SMTP Notification

Config Options

These are the available options for the [notification] section in trac.ini.

smtp_enabled: Enable notification.
smtp_server: SMTP server used for notification messages.
smtp_from: Email address to use for Sender-headers in notification emails.
smtp_replyto: Email address to use for Reply-To-headers in notification emails.
smtp_always_cc: List of email addresses to always send notifications to. Typically used to post ticket changes to a dedicated mailing list.
always_notify_reporter: Always send notifications to any address in the reporter field.

Either smtp_from or smtp_replyto (or both) must be set, otherwise Trac refuses to send notification mails.

Example Configuration

[notification]

smtp_enabled = true

smtp_server = mail.example.com

smtp_from = notifier@example.com

smtp_replyto = myproj@projects.example.com

smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com

Sample Email

#42: testing

---------------------------+------------------------------------------------

       Id:  42             |      Status:  assigned                

Component:  report system  |    Modified:  Fri Apr  9 00:04:31 2004

 Severity:  major          |   Milestone:  0.9                     

 Priority:  lowest         |     Version:  0.6                     

    Owner:  anonymous      |    Reporter:  jonas@example.com               

---------------------------+------------------------------------------------

Changes:

  * component:  changset view => search system

  * priority:  low => highest

  * owner:  jonas => anonymous

  * cc:  daniel@example.com =>

         daniel@example.com, jonas@example.com

  * status:  new => assigned



Comment:

I'm interested too!



--

Ticket URL: <http://example.com/trac/ticket/42>

My Project <http://myproj.example.com/>

See also: TracTickets, TracIni, TracGuide